Dolan Warranty Infomation
Dolan Bikes warranty
All Dolan bikes and frames are warranted to be free from manufacturing defects in material and/or workmanship for two years if they are operated under normal conditions and use, and properly maintained (paintwork on such products is covered for one year). Warranty on titanium frames is extended to five years. Components including wheel sets are warranted to be free from manufacturing defects in material and/or workmanship for one year from the date of the original purchase. The warranty coverage on all branded components (excluding tyres, tubes and cables) will be covered by the warranty stated by their original manufacturers.
The warranty protects the customer against manufacturing defects and faults but does not cover issues or damage arising from normal wear and tear, misuse, modifications, improper installations or crash damage. It does not include issues arising from lack of general maintenance, this is the responsibility of the owner. Any defects arising from lack of maintenance will result in an unsuccessful warranty claim. PLEASE NOTE ANY ITEMS SENT BACK IN A DIRTY OR OILY STATE WILL NOT BE ACCEPTED AND WILL BE HELD FOR A MAXIMUM OF 7 DAYS TO BE COLLECTED BY THE OWNER, AFTER WHICH WILL BE DISPOSED OF BY DOLAN BIKES.
Should the bike, frame or component be deemed by Dolan Bikes to be covered by the warranty it will be repaired or replaced, at Dolan Bike's sole option, which will be conclusive and binding. Under no circumstances does this limited warranty include the cost of travel to and from our premises or other expenses incurred, these will be borne by the owner.
This warranty applies only to the original owner ONLY and does not transfer to subsequent owners (proof of original ownership will be sought for any warranty claim).
Useful product life cycle
Every Dolan bike and frame has a useful product life cycle. The length of that useful product life cycle will vary with the construction and materials of the bike or frame, the maintenance and care these receive over their useful product life cycle, and the type and amount of use the bike or frame is subject to. Uses in competitive events, riding with heavy loads, commercial activities and other types of non-standard use can dramatically shorten the useful product life cycle of a Dolan bike or frame.
There are no warranties that extend beyond the description on the face of this limited warranty, and any other warranties, express or implied including, but not limited to, any warranties or merchantability and/or fitness for a particular purpose, are expressly excluded by the terms of this Limited Warranty. Dolan Bikes Ltd shall in no event be liable for incidental or consequential losses, damages or expense in connection with its products. Dolan's liability hereunder expressly limited to the replacements of goods not complying with this warranty or, at Dolan Bikes' election, to the replacement of an amount equal to the purchase price of the product in question.
Warranty returns procedure
All claims will need to be emailed in the first instance to [email protected] with full details of the issue, photographic images clearly showing the fault and overall condition of the bike and contact details. Do NOT send items back until this has been agreed by the warranty department.
Please complete our Returns Form and ensure to mark the package as RETURNED GOODS – FAILED SALE or WARRANTY RETURN – this will ensure we are not charged import duty on the package. Failure to include this may result in the package being refused at UK Customs and returned to you.
If you have paid import duty on your goods, and you then return them for a refund you should be able to claim back a refund of the duties paid from your local Customs Authority. You will need to show the Customs Authority proof of duty paid when you received the goods and proof of export – this is your proof of returning the goods to us.