Delivery & Returns
PLEASE NOTE - We’re currently in a busy period. You can now view individual bike dispatch times on their respective pages.
To view our returns policy, please Click Here
For orders placed on the website, you will receive an automatic email with tracking information once your parcel has been sent. When multiple items are ordered in one checkout, in most cases we ship all items out at the same time. We usually process orders for Clothing and Components within 2-3 working days.
For orders dispatched on a Friday with 48 Hour Shipping, expect your parcel to arrive on the following Tuesday. For 24 Hour delivery expect it to arrive on the following Monday.
Unfortunately we cannot offer an immediate quote on Tandem Bikes outside of the UK upon checkout. Please contact us for a quote to your country.
Surcharges apply for Scottish Highlands, Channel Islands & Northern Ireland click here for details.
We use Parcelforce 48 hour to deliver complete bikes to the UK. (2 Working Day, Monday-Friday)
We use Parcelforce 24 hour to deliver frames/framesets to the UK. (1 Working Day, Monday-Friday)
We use Royal Mail Tracked to delivery any components (excluding Wheels) and clothing. Click Here to track your items.
We use Parcelforce to deliver complete bikes and frames/framesets to the rest of Europe.
To track Parcelforce deliveries please click here
To track Deliveries outside the UK but within the EU please click here
To track Deliveries outside of the EU please click here
VAT is a tax that you pay when you buy goods and services in the European Union (EU), including the United Kingdom. Where VAT is payable it's normally included in the price of the goods or service you buy. Some goods don't attract VAT and countries outside of the European Union do not pay Tax/VAT, for more information click here.